Refund, Cancellation & Rescheduling Policy
How individual live classes are scheduled, changed and refunded.
Before enrolment
Open English Practice provides scheduled, live, one-to-one English classes on Google Meet. Course prices, class counts, duration and learning outcomes appear on the relevant course page. Please review them before making payment.
Confirming your class schedule
After a successful payment, the trainer will contact you at the email entered during checkout to arrange the class schedule. Your preferred timing is not guaranteed until both parties agree. Students are encouraged to check their email, including spam folders, after payment.
If no suitable timing is available
If the trainer and student cannot agree on a mutually suitable schedule before the first class begins, the student may request a full refund of the course fee by writing to hello@openenglishpractice.in with the payment reference. We will review availability and process an eligible refund to the original payment method. Bank and payment-gateway processing times apply.
Rescheduling an agreed class
Students should email the trainer at least 24 hours before a scheduled class when possible. Rescheduling is subject to availability. If the trainer cancels a class, an alternative time will be arranged without an extra session charge. Emergencies are considered individually.
After classes have started
For cancellation or refund requests after the course has begun, contact support by email with your course name, payment reference and the sessions completed. Each request will be reviewed under the agreed course terms and applicable law. Do not assume unused classes are automatically refundable unless confirmed in writing.
Contact
This policy applies to Open English Practice courses offered through this website. Please keep your payment receipt and the email confirming your class schedule.