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I would like to challenge one assumption before we finalise the plan. We are treating lower sales as a demand problem, but the customer feedback suggests a service issue as well.
Thanks for raising it with context. Let us look at the impact and the options before we decide.
The survey comments mention response time repeatedly, while price appears less often than we expected.
I understand your reasoning. The trade-off is real, so we should prioritise deliberately.
My main concern is to solve the problem without creating a second problem somewhere else.
That is sensible. We should consider both the immediate result and what happens afterwards.
Could we test both explanations before committing the entire budget to a price promotion?
That proposal sounds workable. Let us test it against the deadline and the people affected.
If that option cannot be done exactly as proposed, I am open to a practical alternative as long as the key concern is addressed.
Good. That flexibility gives us room to find a solution without losing the main objective.
I suggest a small service-improvement pilot alongside the promotion so we can compare which change actually affects repeat purchases.
Agreed. Let us document the decision, owner and next checkpoint so the team stays aligned.
Thank you. I appreciate having the reasoning and the next step made explicit.
You are welcome. Clear expectations usually prevent the same issue from returning.
Useful Expressions
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